Daily Archives: January 23, 2013

On Customer Service (and the Southwest Skycap)

Posted on January 23, 2013 by Melissa

This past September, I had the opportunity to attend the 2012 ALSC Institute in Indianapolis. It was an amazing experience and I learned something new from every program I attended. But I also had some great “aha” moments outside of … Continue reading →

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Posted in Training and Mentoring | 4 Comments